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ZoiOne.com Online Privacy Policy
Last Updated: May 29, 2026
This Privacy Policy applies to the ZoiOne website, platform, applications, portals, and related online services operated by Optenics LLC (“Optenics,” “ZoiOne,” “we,” “our,” or “us”). ZoiOne is a connected business platform that may include CRM, billing, invoicing, payments, customer portals, support, automation, reporting, products, services, and related business tools.
This Privacy Policy explains how we collect, use, disclose, protect, and manage information when you visit zoione.com, use the ZoiOne platform, create an account, access a customer portal, submit information through a form, communicate with us, or use services connected to ZoiOne.
ZoiBill may provide or support payment-related services, merchant onboarding, billing, subscription processing, and payment-processing workflows within or alongside the ZoiOne platform. Payment processing may also be handled by third-party payment processors, gateways, merchant service providers, financial institutions, or related service providers.
By using our website, platform, applications, portals, or related services, you agree to this Privacy Policy.
We may collect personal information, business information, technical information, financial-related information, and platform usage information depending on how you interact with ZoiOne.
Information we may collect includes:
Name, business name, title, email address, phone number, and mailing address
Account login information and user profile details
Company, organization, customer, vendor, employee, or contact records entered into the platform
Billing, invoice, quote, subscription, product, service, order, and payment-related information
Merchant onboarding information submitted for payment-processing setup
Customer portal information, support requests, service requests, documents, files, messages, and communications
Transaction, payment status, invoice history, subscription status, and account activity information
Device, browser, IP address, operating system, pages visited, referring URLs, and platform usage data
Communications you send to us through email, forms, chat, support requests, or customer service channels
Any other information you choose to provide through ZoiOne or related services
We may also collect information from third-party service providers, payment processors, integrations, business partners, connected applications, or platforms you authorize us to connect with.
We use information to operate, provide, improve, secure, and support ZoiOne and related services.
We may use information to:
Create, manage, and authenticate user accounts
Provide access to ZoiOne platform features, dashboards, portals, and business tools
Process billing, subscriptions, invoices, quotes, payments, merchant onboarding, and related workflows
Support CRM, customer portal, product, inventory, finance, reporting, automation, support, and service workflows
Communicate with users, customers, merchants, and account administrators
Provide customer service, technical support, onboarding, account notices, and platform updates
Send administrative messages, security alerts, billing notices, and service-related communications
Improve platform performance, user experience, product features, reporting, and workflow automation
Detect, prevent, and investigate fraud, unauthorized activity, abuse, security incidents, or technical issues
Comply with legal, regulatory, tax, accounting, contractual, and payment-processing obligations
Enforce our Terms and Conditions, agreements, policies, and applicable rights
Develop new features, services, integrations, and industry-specific solutions
ZoiOne may include payment-related functionality powered by or associated with ZoiBill, an Optenics payment solutions brand. ZoiBill may support payment-processing workflows, subscription billing, merchant onboarding, payment visibility, invoice payments, and related payment services.
We do not directly process all payment transactions ourselves. Payment processing, authorization, underwriting, settlement, chargebacks, risk review, and related payment services may be performed by third-party payment processors, payment gateways, merchant service providers, banks, card networks, ACH providers, or other financial service providers.
When you submit payment, merchant, banking, tax, identity, ownership, or underwriting information, that information may be shared with the appropriate payment-processing partners or service providers as necessary to evaluate, approve, process, support, or manage payment services.
Payment processors and financial service providers may have their own privacy policies, terms, underwriting requirements, compliance obligations, and data-handling practices.
We may share information only as reasonably necessary to operate ZoiOne, provide services, comply with law, protect rights, or support business operations.
We may share information with:
We may share information with vendors and service providers that help us operate our website, platform, hosting, analytics, communications, email, SMS, support tools, payment workflows, security, storage, automation, and business operations.
We may share information with payment processors, merchant service providers, payment gateways, underwriting partners, ACH providers, banks, card networks, fraud-prevention services, billing providers, subscription-management providers, and related financial service providers.
If you use ZoiOne through a business, organization, employer, client portal, or account owner, information may be visible to authorized account administrators, team members, or users based on permissions and platform roles.
If you connect ZoiOne to third-party platforms, CRMs, accounting systems, payment systems, email services, communication tools, or other integrations, information may be shared as needed to enable those integrations.
We may disclose information when required or permitted by law, regulation, subpoena, court order, government request, legal process, or to protect our rights, users, customers, property, safety, or platform security.
If Optenics, ZoiOne, ZoiBill, or related assets are involved in a merger, acquisition, financing, reorganization, sale, transfer, or similar business transaction, information may be transferred as part of that transaction.
We do not sell personal information in the traditional sense of exchanging it for money. If our practices change or if applicable law defines certain data uses as a “sale” or “sharing,” we will provide required notices and choices.
We may use cookies, pixels, tags, analytics tools, session tracking, and similar technologies to operate our website and platform, remember preferences, improve user experience, analyze traffic, measure performance, secure accounts, and support marketing or communications.
Information collected may include:
IP address
Device type
Browser type
Pages viewed
Session activity
Referring website
Approximate location
Interaction with forms, buttons, pages, and platform features
You may control cookies through your browser settings. Disabling cookies may affect website or platform functionality.
We may use analytics tools to understand website traffic, platform usage, feature engagement, and performance. We may also use contact information to send updates, product announcements, onboarding information, promotional communications, or service-related notices.
You may opt out of marketing emails by using the unsubscribe link included in those emails. We may still send non-marketing communications related to your account, security, billing, legal notices, platform updates, or service operations.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include:
Secure hosting environments
SSL/TLS encryption
Access controls
Role-based permissions
Authentication tools
Monitoring and logging
Data backup procedures
Vendor review processes
Limited access to information based on business need
No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for using strong passwords and secure devices.
We retain information for as long as reasonably necessary to provide services, operate the platform, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and meet tax, accounting, payment-processing, regulatory, or contractual requirements.
Retention periods may vary depending on the type of information, the nature of the account, legal obligations, payment-processing requirements, and business needs.
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain marketing communications
Limit certain uses or disclosures where applicable
Appeal certain privacy request decisions where required by law
To submit a privacy request, contact us at:
Email: privacy@zoione.com
We may need to verify your identity before responding to certain requests. We may deny or limit requests where permitted by law, including where information must be retained for legal, security, accounting, payment-processing, contractual, or operational reasons.
Residents of certain states, including California, Colorado, Virginia, Connecticut, Utah, and other states with applicable privacy laws, may have additional rights regarding their personal information.
These rights may include the right to know what personal information is collected, the right to access personal information, the right to correct inaccurate personal information, the right to delete certain personal information, the right to obtain a copy of personal information, and the right to opt out of certain uses of personal information where applicable.
If we are subject to a specific state privacy law, we will respond to applicable requests as required by that law.
We will not discriminate against you for exercising privacy rights.
If you are a California resident, the California Consumer Privacy Act, as amended, may provide additional rights regarding your personal information.
Categories of personal information we may collect include:
Identifiers such as name, email, phone number, IP address, and account credentials
Commercial information such as invoices, payments, subscriptions, products, services, and transaction records
Internet or electronic activity such as website usage, platform activity, device data, and analytics information
Professional or business information such as company name, title, role, business contact details, and account relationships
Financial-related information submitted for billing, payments, subscriptions, merchant onboarding, or related services
Customer support, portal, communication, file, and document information submitted through the platform
We collect this information for the business and operational purposes described in this Privacy Policy.
We may disclose information to service providers, payment processors, financial service providers, business partners, integrations, account administrators, legal authorities, and other parties described in this Privacy Policy.
We do not knowingly sell personal information for money. If applicable law treats certain advertising, analytics, or data-sharing practices as a “sale” or “sharing,” we will provide required notices and opt-out rights.
California residents may contact us at privacy@zoione.com to submit applicable privacy requests.
ZoiOne is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we collected personal information from a child under 18, we will take reasonable steps to delete it.
ZoiOne is operated from the United States. If you access the website, platform, or services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.
By using ZoiOne, you consent to this transfer and processing as permitted by applicable law.
ZoiOne may contain links to third-party websites, applications, platforms, payment processors, integrations, or services. We are not responsible for the privacy practices, content, policies, security, or actions of third parties.
You should review the privacy policies and terms of any third-party services you use.
If your ZoiOne account is provided, managed, or paid for by a business, organization, employer, client, or account owner, that party may control access to the account and may be able to view, manage, export, or delete certain information associated with the account.
Your use of ZoiOne may also be subject to your organization’s policies, agreements, permissions, and administrative controls.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. If we make material changes, we may provide additional notice through the website, platform, email, or other reasonable means.
Your continued use of ZoiOne after changes are posted means you accept the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:
Optenics LLC
ZoiOne Team
Email: support@zoione.com
Website: https://zoione.com
Our team can help you explore the best workflows, billing setup, customer portal experience, and automation strategy for your business.
