Deliver connected customer experiences across portals, support, service, and communication workflows.
Manage customer-facing portals, support workflows, service operations, knowledge resources, and connected communication experiences from one centralized workspace.
Connect your customers to the rest of your business.
Launch customer portal experiences, support workflows, service operations, and connected communication systems that integrate directly with billing, CRM, and operational records.
CUSTOMER EXPERIENCE OPERATIONS
Everything your team needs to manage customer-facing workflows.
From portals and support workflows to service operations and knowledge management. Every customer interaction is connected inside the ZoiOne Connect workspace.
CUSTOMER PORTALS
Launch branded customer portal experience
Give customers secure access to invoices, files, quotes, support requests, contracts, account records, and connected communication experiences from one portal workspace.
Connected invoice and quote visibility
File and document access
Customer account activity tracking
Integrated communication workflows
SUPPORT OPERATIONS
Manage customer support workflows
Run support ticket workflows, agent assignment, issue tracking, and customer-facing help resources from one connected support workspace.
Ticket lifecycle management
Agent assignment workflows
Customer-facing knowledge resources
Connected issue and communication history
SERVICE OPERATIONS
dispatch, work orders, and technician workflows.
Manage appointments, dispatch scheduling, service workflows, technician assignments, and customer service operations from one connected workspace.
Work order management
Technician scheduling visibility
Dispatch coordination workflows
Connected customer service history
SUPPORT OPERATIONS
Manage customer support workflows
Run support ticket workflows, agent assignment, issue tracking, and customer-facing help resources from one connected support workspace.