zoione.com
ZoiOne Platform Terms & Conditions
Last Updated: May 29, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the ZoiOne platform, websites, applications, customer portals, software, services, content, and related technologies operated by Optenics LLC (“Optenics,” “ZoiOne,” “we,” “our,” or “us”).
By accessing or using ZoiOne, creating an account, accessing a customer portal, subscribing to a service, or otherwise interacting with the platform, you agree to be bound by these Terms.
If you do not agree with these Terms, do not access or use ZoiOne.
ZoiOne is a connected business operations platform that may include:
CRM and sales management
Invoicing and billing
Customer portals
Reporting and analytics
Products and inventory management
Support and service management
Automation workflows
Finance and accounting tools
Payment integrations
Industry-specific operational solutions
Additional services released in the future
Features may be modified, expanded, restricted, or discontinued at any time.
To access certain services, you may be required to create an account.
You agree to:
Provide accurate information
Maintain current information
Keep login credentials secure
Restrict unauthorized access
Immediately notify us of suspected unauthorized access
You are responsible for all activity occurring under your account.
ZoiOne is intended primarily for business and commercial use.
If you create accounts for employees, contractors, clients, customers, or other users, you are responsible for ensuring their compliance with these Terms.
Account owners and administrators are responsible for managing permissions, user access, and account security.
Certain ZoiOne services require paid subscriptions.
By purchasing a subscription you authorize Optenics or its designated payment providers to charge the payment method on file for:
Subscription fees
User-based charges
Add-on services
Applicable taxes
Additional agreed services
Subscription pricing may be modified upon notice.
Unless otherwise stated:
Subscriptions automatically renew
Monthly subscriptions renew monthly
Annual subscriptions renew annually
You may cancel renewal at any time prior to the next billing cycle.
Previously paid fees are generally non-refundable except where required by law.
Certain payment-related functionality may be provided through ZoiBill, payment gateways, merchant processors, ACH providers, banks, card networks, or other third-party financial service providers.
Optenics and ZoiOne are not financial institutions.
Payment processing approval, underwriting, settlement, risk review, reserves, chargebacks, and merchant account decisions are determined by the applicable payment provider.
We make no guarantee that any merchant account or payment-processing application will be approved.
You retain ownership of business data, records, files, customer information, and content you upload into the platform.
You grant Optenics a limited license to host, store, process, transmit, and display such data solely for purposes of operating and improving the platform.
You are responsible for:
Data accuracy
Legal collection of customer information
Required notices and consents
Compliance with applicable laws
You agree not to:
Violate any law or regulation
Infringe intellectual property rights
Upload malicious code
Attempt unauthorized access
Reverse engineer the platform
Interfere with platform operation
Conduct fraudulent activities
Abuse payment systems
Circumvent platform security
We reserve the right to suspend or terminate accounts violating these Terms.
ZoiOne may integrate with:
Payment processors
Email providers
Communication services
Accounting platforms
CRM systems
Cloud services
Analytics providers
Other third-party services
Optenics is not responsible for the availability, performance, security, or policies of third-party services.
Your use of third-party services is governed by their respective terms.
The ZoiOne platform, software, design, code, content, trademarks, logos, documentation, and related materials are owned by Optenics LLC or its licensors.
Nothing in these Terms grants ownership rights to users.
You may not:
Copy
Sell
License
Redistribute
Reverse engineer
Modify
Create derivative works
without written permission.
Any feedback, suggestions, recommendations, feature requests, ideas, or comments submitted to Optenics may be used without restriction or compensation.
You grant Optenics a perpetual, worldwide, irrevocable, royalty-free license to use such feedback.
We strive to maintain platform availability but do not guarantee:
Continuous operation
Error-free performance
Specific uptime levels
Compatibility with all devices
Scheduled maintenance, upgrades, outages, and interruptions may occur.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZOIONE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
OPTENICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY
RELIABILITY
We do not guarantee specific business results, revenue increases, cost savings, approvals, customer acquisition, or operational outcomes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTENICS SHALL NOT BE LIABLE FOR:
LOST PROFITS
LOST REVENUE
LOST DATA
BUSINESS INTERRUPTION
INDIRECT DAMAGES
INCIDENTAL DAMAGES
CONSEQUENTIAL DAMAGES
SPECIAL DAMAGES
PUNITIVE DAMAGES
ARISING FROM OR RELATED TO USE OF THE PLATFORM.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO OPTENICS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless:
Optenics LLC
ZoiOne
ZoiBill
Officers
Directors
Employees
Contractors
Affiliates
from claims, damages, liabilities, costs, and expenses arising from:
Your use of the platform
Your data
Your customers
Your violation of these Terms
Your violation of law
Optenics may suspend or terminate access:
For violations of these Terms
For fraud or abuse
For security concerns
For legal compliance
For non-payment
Termination does not relieve payment obligations incurred prior to termination.
These Terms are governed by the laws of the State of Nevada.
Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in Clark County, Nevada.
You consent to personal jurisdiction and venue in those courts.
You agree that any claim shall be brought solely in your individual capacity.
You waive any right to participate in:
Class actions
Representative actions
Collective actions
Private attorney general actions
to the fullest extent permitted by law.
We may modify these Terms at any time.
Updated Terms will be posted on this page.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
Optenics LLC
ZoiOne Platform Operations
Email: support@zoione.com
Website: https://zoione.com
Our team can help you explore the best workflows, billing setup, customer portal experience, and automation strategy for your business.
